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Refund Policy

In case (highly unlikely) you fail in exam after using our practice exams and study guides, we will offer you another Q&A package of same or lesser price. However, Free Q&A Offer will be granted if the customer fulfills the following requirement:

  1. Free Q&A claim must be submitted within 30 days time by email or fax from the purchase date (purchase date is inclusive).

  2. If you took the test at VUE you must send us the Registration Number and the Validation Number. This is required to validate result.

  3. If you took the test at Prometric, then you should register yourself at and provide us login ID of and password to view your score sheet.

  4. The Free Q&A claim includes the following essential information:
    1. Order Number
    2. Purchase Date
    3. Order Description (Exam Code)
    4. Last 4 digits of Credit Card
    5. VUE/ Prometric( ) - Login ID and password
    6. Score/ result sheet must indicate the same name of customer